VoiceWave Studio Privacy Policy

1. Introduction

Welcome to VoiceWave Studio ("VoiceWave", "we", "us", or "our"). We provide a Text-to-Speech (TTS) platform and related services (the "Service"). We are committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

2.1. Personal Data You Provide to Us

• Account Information: When you register for an account, we may collect your name, email address, username, password, and other contact or identifying information you choose to provide.
• Payment Information: If you subscribe to a paid plan, we collect payment information through our secure third-party payment processor. This may include your name, billing address, and credit card details. We do not store your full credit card number ourselves.
• Communication Information: If you contact us directly (e.g., for support), we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

2.2. Text-to-Speech (TTS) Data

• Input Text: The text you submit to the Service for conversion into speech ("Input Text").
• Generated Audio: The audio files generated from your Input Text ("Generated Audio").
• Voice Selection & Parameters: Information about the voices, languages, and other parameters (like speed, pitch) you select for TTS generation.

Important Note on TTS Data: Please see Section 4 ("How We Use Your Information") and Section 7 ("Data Retention") for crucial details on how we handle your Input Text and Generated Audio.

2.3. Usage Data (Automatically Collected)

• Log and Usage Data: Information automatically collected when you access or use the Service, such as your IP address, browser type, operating system, referring URLs, device information, pages visited, time spent on pages, links clicked, and the dates and times of access.
• API Usage Data: If you use our API, we collect information about your API calls, such as API key usage, request frequency, error rates, and data volume processed.

2.4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. You can usually modify your browser setting to decline cookies if you prefer.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Service:
  • To process your Input Text and generate the requested Generated Audio.
  • To operate, maintain, and improve the features and functionality of the Service.
  • To create and manage your account.
  • To process payments and subscriptions.
• To Improve the Service:
  • To understand and analyze how you use the Service to develop new products, services, features, and functionality.
  • We DO NOT use your Input Text or Generated Audio to train our models. Your data is processed only for the purpose of generating the requested audio output and is not used for any model training or improvement.
• To Communicate with You:
  • To respond to your comments, questions, and requests, and provide customer support.
  • To send you technical notices, updates, security alerts, and administrative messages.
  • To send you marketing and promotional communications (you can opt-out at any time).
• For Security and Compliance:
  • To monitor and prevent fraudulent transactions, unauthorized access, and other illegal activities.
  • To comply with legal obligations and enforce our terms and policies.

4. How We Share Your Information

We do not sell your personal information. We may share information we collect in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors, hosting providers, analytics providers, email service providers). These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you.

Sharing of TTS Data: We will not share your specific Input Text or Generated Audio with third parties except as necessary to provide the Service (e.g., with cloud infrastructure providers under strict confidentiality agreements) or as required by law.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Measures include encryption of data at rest and in transit, access controls, and regular security audits.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

• Account Information: Retained as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
• Input Text: Input Text is processed transiently and is stored encrypted in our database and deleted upon account deletion.
• Generated Audio: Generated Audio is made available for download for 24 hours via your account and then automatically deleted. (Excepted for paid shared links)
• Usage Data: May be retained for longer periods for internal analysis purposes, generally in an aggregated or anonymized form.

You can request deletion of your account and associated personal data by contacting us (see Section 10).

7. Your Privacy Rights

Depending on your location (e.g., if you are in the European Economic Area (EEA), UK, or California), you may have certain rights regarding your personal information:

• Right to Access: You may have the right to request access to the personal information we hold about you.
• Right to Correction: You may have the right to request correction of inaccurate or incomplete personal information.
• Right to Deletion: You may have the right to request the deletion of your personal information under certain conditions.
• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Object to Processing: You may have the right to object to our processing of your personal information under certain conditions.
• Right to Data Portability: You may have the right to request the transfer of the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time.
• Right to Opt-Out (Marketing): You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.

To exercise any of these rights, please contact us using the details provided in Section 10 ("Contact Us"). We may need to verify your identity before responding to your request.

No details specific to CCPA or GDPR are applicable.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 13, please contact us.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the EU and choose to provide information to us, please note that we transfer the data, including Personal Data, to the EU and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we may provide more prominent notice (including, for certain services, email notification of Privacy Policy changes).

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: Contact